Monthly Archives: February 2018
Is Your Organization Being Held Back by Your Premise-Based PBX Phone System?

A growing number of organizations are saying goodbye to their conventional analog on-premise analog PBX phone system. Here are the key reasons why they’re saying good riddance to a bad system:  

  • Excessive up-front costs: premise-based PBX systems are expensive to purchase, install and maintain. For many small and mid-sized businesses, the CapEx burden is prohibitive, and for larger organizations it’s unjustifiable.
  •  No cost certainty: the cost of operating a premise-based PBX system is based on usage (regular calling along with long distance costs). As such, it’s virtually impossible for organizations to know how much their monthly, quarterly and annual telecommunications costs will be. This often leads to budget shortfalls — which ultimately leads to greater risks and higher overall operating costs.
  •  Lack of scalability: adding new lines to a premise-based system typically mans physically installing them, which is costly and inconvenient. What’s more, if the maximum number of lines are in use, then organizations must purchase another PBX.
  •  Lack of business continuity: a premise-based PBX system functions through a network typology with a single point of failure. As such, when a part of the system fails, the entire system goes offline. It can also be days for a technician to perform on-site repairs.
  •  Lack of support: premise-based PBX system vendors and phone companies typically do not work and play well together — because when something goes wrong, they each start pointing the finger at the other. As a result, organizations are caught in the middle and must broker a solution that fits within the service level agreement (SLA) of both their PBX vendor and the phone company. This is a tedious and time consuming process, and usually one that leads to higher costs (about the only thing that PBX vendors and phone companies agree on is the mandate to tack on fees and sell pricey maintenance agreements).
  •  Limited features: premise-based PBX systems don’t offer the kinds of carrier-class features that today’s organizations need, such as video calling, instant messaging, real-time status information (i.e. the ability to see if colleagues are available), integration with other systems in the environment (e.g. CRM, automated marketing, etc.), and the list goes on.

Ready for a Change?

If your organization is fed up with a limited, restrictive, inflexible and excessively costly premise-based PBX system, then contact the DigitalPhone.io team today. We’ll take you on a live guided tour of our advanced, cost-effective and feature-rich hosted VoIP phone system. Your consultation with us is free, and our experts will gladly answer all of your questions. Our experience is your advantage!

5 Reasons Why Organizations are Using Cloud Faxing

Cloud Faxing by DigitalPhone.ioA few decades ago, fax machines roamed freely on the business landscape: and it was good. Actually, it was groundbreaking. The idea of transmitting an exact facsimile of a document to anyone in the world — and within a matter of seconds — was incredible. Indeed, if you build a time machine and head back to circa 1988, you’ll be greeted by an orchestra of screeching fax machines (don’t worry, it’s a screech of joy, not of pain).

Well, here we are about to enter the third decade of the 21st century, and traditional fax machines are few and far between. In fact, some millennial doctors have no idea what to do with this ancient technology. But does this mean faxing is dead? Not at all!

On the contrary, faxing is alive and well. But like many other technologies, it has elevated to the cloud where it is enjoying a dynamic new lease on life. Here are 5 reasons why organizations are embracing cloud faxing — and why yours might want to join them:

1. Enhanced Security

Doctors, pharmacists, lawyers and many other professionals are using cloud faxing because it’s more secure. This is because unlike scanning and attaching a document to an email, faxing converts a document into base64 binary at its source, sends it through the Public Switched Telephone Network (PSTN), and then reassembles it at the other end. In addition, faxed documents are stored in a secure off-site data center.

2. Save Space

Office space is expensive — especially in premium locations. A conventional fax machine requires sufficient space to ensure safe and proper usage (and keep supplies nearby, like paper, ink, etc.). This is a non-issue with cloud faxing. It’s 100% virtual, and doesn’t take up any space.

3. Enhanced Convenience

Cloud faxing is available to employees whenever they want, and from where they’re working. They don’t have to wait to get back to the office, and they don’t have to wait in line or hike across the building. They can simply launch any internet-connected computer, laptop, desktop or smartphone, and send/receive faxes. They can also schedule faxes to be sent at a future date/time, and email faxes to colleagues or any other part (the receiving party doesn’t need to have cloud faxing — they will simply get an email with a PDF attachment).  

4. Cost Saving

Conventional fax machines are pricey to buy and maintain, and organizations need a dedicated line or switch — which adds to the cost. On the other hand, cloud faxing is extremely cost effective. There are no usage or long distance fees, nor is there a need to purchase new phone lines or upgrading existing ones.

What’s more, organizations with remote workers who need to send/receive faxes don’t have to equip them with fax machines. They simply provide them with cloud faxing, and save hundreds or thousands of dollars per year.

5. Detailed Reports

Readers of a certain vintage may recall that generating reports with conventional fax machines was — and remains — manually intensive and quite tedious. Cloud faxing completely changes this for the better. At any time and from anywhere, authorized users (e.g. managers) can simply login to review fax history, usage details, and other data.  

Are you ready to switch to cloud faxing — and reap all of the rewards above? Then call DigitalPhone.io today at (336) 560-4400. Your consultation with us is free.